Why should I select OneLink as my billing provider?
Onelink is committed to providing our clients with exceptional quality service and patient confidentiality while securely processing claims in a timely manner. We shield our clients from the tedious, technical billing and follow-up process, which can take away from the patient.

How soon can you start billing for my practice?
We prefer 2 weeks to ensure a smooth transition to set-up; however, please note that there is generally a 45-60 day set up time for government carriers and 2-4 week initial set-up with commercial insurance carriers for electronic data interchange. In the interim, we are able to process paper claims during this transition to minimize down time and to start the process immediately. But remember, we don’t get paid until we get YOU paid!

How do I get paid by the insurance companies?
Insurance checks are sent directly to the provider.

What documentation is required for processing a claim?
OneLink requires sufficient documentation to effectively process claims timely and accurately. The following documentation would be required:

• Patient/Registration information
• Insurance information or verification form
• Authorization form
• Encounter form
• Super Bills
• EOB’s

How much do you charge for your billing?
We highly recommend that you request a free consultation, so we can meet your specific needs. Fees vary according to the physician or group practice size, specialty and volume of claims.

How do I get patient information to you?
We are here to service you, so we want to ensure it’s convenient for the service provider to get pertinent data over to OneLink. There are several options available; electronic transfer, fax, US Mail or pick up service.

How often are claims processed?
On most occasions, claims are processed within 24 hours of receipt.

How often do you follow-up on claims?
We will follow-up on unpaid claims daily.

Do you bill patients for coinsurance and co-payments?
Yes. This process is done on a monthly basis.

Do you send collection letters to patients who have not paid their balance?
Yes. OneLink will send several collection letters before referring the patient to a collection agency, unless otherwise specified by the provider.

When do you send collection letters?
OneLink sends collection letters after 90 days on past due balance.

If a patient has a question about their bill, can they call OneLink Billing?
Yes, the patient can contact OneLink billing at 301-476-0112 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

What are the terms for your services?
OneLink bills on a monthly basis for services rendered. However, there are other options available if necessary.
If you have additional questions, contact us.